Liberty Plugins - CodeConnect™ Warranty Statement

1. Overview

Liberty Plugins (“Liberty”) warrants its CodeConnect™ technology components to be free from defects in materials and workmanship under normal use during the Warranty Period. This Warranty Statement applies to Liberty CodeConnect™ Wallbox Charger products purchased directly from Liberty Plugins or through an authorized Liberty reseller.

Important: The Liberty CodeConnect™ Wallbox Charger is built on Wallbox™ hardware enhanced with Liberty’s proprietary CodeConnect™ technology. This Warranty Statement covers only the CodeConnect™ components and functionality supplied by Liberty. The underlying Wallbox charger hardware is covered separately under Wallbox’s own manufacturer warranty. Please refer to the Wallbox warranty documentation included with your product for details on base charger hardware coverage.

2. Warranty Coverage

2.1 What Is Covered

Liberty’s Warranty covers defects in materials and workmanship for the following CodeConnect™ components and services:

a) CodeConnect™ keypad hardware and enclosure
b) CodeConnect™ rain guard backing plate
c) CodeConnect™ embedded firmware and encryption technology
d) Integration components connecting the keypad to the Wallbox charger
e) Defects in factory assembly of the CodeConnect™ components to the Wallbox unit

2.2 What Is Not Covered by This Warranty

The following are expressly excluded from Liberty’s Warranty and are subject to separate warranty terms from their respective manufacturers:

a) The Wallbox Pulsar Plus charger unit, including its internal electronics, power delivery components, charging cable, and connector (covered under Wallbox’s manufacturer warranty)
b) The Eiffel Basic pedestal (covered under the pedestal manufacturer’s warranty)

c) Any third-party accessories, cables, or equipment not supplied by Liberty

2.3 Warranty Service

Where a valid Warranty claim is accepted, Liberty will, at its sole discretion:

a) Provide remote diagnostic support to identify and, where possible, resolve the issue;
b) Supply new or reconditioned replacement CodeConnect™ components; or
c) Repair the defective CodeConnect™ component.

Non-expedited shipping costs for replacement parts sent to the Customer will be borne by Liberty.
Labor costs for the removal, installation, or replacement of CodeConnect™ components are the responsibility of the Customer unless otherwise agreed in writing.

3. Warranty Period

The Warranty Period for CodeConnect™ components is three (3) years from the date of commissioning, provided that commissioning is completed within ninety (90) days of delivery. If the product is not commissioned within ninety (90) days of delivery, the Warranty Period commences on the ninety-first (91st) day following delivery.

Note: Commissioning is required to activate this Warranty. Commissioning is completed by contacting Liberty’s technical support line at (855) 387-3783 to register the charger, verify the Liberty ID, and confirm operation with a test code. Products that are not commissioned are not eligible for Warranty coverage.

If Liberty repairs or replaces a CodeConnect™ component under this Warranty, the Warranty on the repaired or replaced component continues for the remainder of the original Warranty Period. Warranty service does not extend or restart the Warranty Period.

4. Warranty Claim Procedure

All Warranty claims must be submitted during the Warranty Period and in accordance with the following procedure. Failure to follow this procedure may result in the claim being denied.

a) Contact Liberty Support: Notify Liberty of the issue by calling (855) 387-3783 or by submitting a support request through the Liberty Access Platform.
b) Provide Required Information: The Customer must provide the Liberty ID (found on the front of the charger), a description of the defect, and proof of purchase if purchased through an authorized reseller.
c) Remote Diagnosis: Liberty will attempt to diagnose and resolve the issue remotely. If the issue cannot be resolved remotely, Liberty will determine the appropriate next steps (replacement parts, on-site repair, or return for service).
d) Resolution: Liberty endeavors to respond to Warranty claims within seven (7) business days and to dispatch replacement components within fourteen (14) business days of confirming the claim.

5. Warranty Exclusions and Disclaimers

a) Liberty may deny a Warranty claim where any of the following conditions apply:

b) The Warranty Period has expired.
c) The product was not commissioned in accordance with Section 3 above.
d) The CodeConnect™ components have been modified, tampered with, or repaired by anyone other than Liberty or a Liberty-authorized service provider.
e) Damage has resulted from improper installation not in accordance with the Liberty CodeConnect™ Installation Quick Start Guide and Mechanical Installation Guide.
f) The product has been subjected to misuse, abuse, negligence, accident, or abnormal operating conditions.
g) Damage has been caused by external events beyond Liberty’s control, including but not limited to: vandalism, vehicle collision, water or vermin ingress, electrical surge, lightning, fire, flood, or other force majeure events.
h) The product has been operated outside its specified environmental conditions (operating temperature: -22°F to 104°F; storage temperature: -40°F to 158°F).
i) The defect is cosmetic in nature and does not affect the functionality or operability of the CodeConnect™ components.
j) The product has been installed at a location different from the original commissioning site without Liberty’s written approval.
k) The original Liberty ID or identification markings have been altered or removed.
l) The Customer has failed to make full payment for the product.

Additionally, Liberty’s Warranty does not extend to normal wear and tear, consumable items (such as keypad overlays or external labels), or any defect arising from the Wallbox charger hardware, charging cable, or connector.

6. Customer Responsibilities

a) The Customer is responsible for ensuring that installation is performed by a qualified electrician in accordance with all applicable local electrical codes and the installation guides provided by Liberty.
b) The Customer must commission the product by contacting Liberty at (855) 387-3783 within ninety (90) days of delivery to activate the Warranty.
c) The Customer is responsible for the safekeeping, insurance, and proper storage of the product after delivery.
d) The Customer must provide Liberty with reasonable access to the product (including remote and on-site access) as needed for diagnostic and repair purposes.
e) If Liberty provides replacement components, the Customer is responsible for returning defective components to Liberty upon request, using packaging supplied by Liberty.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY STATEMENT SETS FORTH LIBERTY’S SOLE WARRANTY AND THE CUSTOMER’S EXCLUSIVE REMEDY FOR DEFECTIVE CODECONNECT™ COMPONENTS. LIBERTY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

LIBERTY’S TOTAL LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID BY THE CUSTOMER FOR THE DEFECTIVE CODECONNECT™ PRODUCT. IN NO EVENT SHALL LIBERTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR PROPERTY DAMAGE, HOWEVER ARISING AND REGARDLESS OF THE THEORY OF LIABILITY.

In jurisdictions that do not allow limitations on implied warranties or the exclusion of certain damages, the above limitations may not apply to the extent prohibited by law. This Warranty gives the Customer specific legal rights, and the Customer may have other rights that vary by jurisdiction.

8. Relationship to Wallbox Warranty

The Liberty CodeConnect™ Wallbox Charger product contains components manufactured by Wallbox that are subject to Wallbox’s own manufacturer warranty. Liberty makes no representations or warranties regarding the Wallbox hardware components, and any claims related to the Wallbox charger hardware, charging cable, connector, or power electronics must be directed to Wallbox in accordance with their warranty terms.

Liberty will use reasonable efforts to assist Customers in identifying whether a defect falls under Liberty’s Warranty or the Wallbox manufacturer warranty, and will provide information to support the Customer in pursuing the appropriate claim.

9. Definitions

a) CodeConnect™ Components means the keypad hardware, rain guard backing plate, embedded firmware, encryption technology, and integration components manufactured or supplied by Liberty and installed on the Wallbox charger.
b) Commissioning means the process of registering the charger with Liberty, verifying the Liberty ID, and confirming operation via a test code, as described in the Installation Quick Start Guide.
c) Customer means the original purchaser of the product, or a subsequent owner who has acquired the product with Liberty’s written approval.
d) Liberty Access Platform means Liberty’s web-based administration portal used to manage access codes, track payments, and administer charger settings.
e) Liberty ID means the unique identifier affixed to the front of each CodeConnect™-enabled charger.
f) Product means a Liberty CodeConnect™ Wallbox Charger, consisting of a Wallbox Pulsar Plus charger unit enhanced with Liberty’s CodeConnect™ Components.
g) Warranty Period means the period set out in Section 3 of this Warranty Statement.

10. Contact Information

Warranty Support: (855) 387-3783 (toll-free)
Company: Liberty Plugins