Support for EV Drivers
Our dedicated driver support team is here to assist you with any questions or issues you may encounter while using our EV charging network and mobile app. Whether you need help locating a station, starting a session, or troubleshooting, we’re here to help.
Or call our toll-free driver support line: (855) 387-3783
Support for Site Hosts
Liberty Plugins provides EV charger hosts with the expertise and assistance they need to ensure optimal performance of their charging stations. Whether you require help with installation, troubleshooting, or maintenance, our experienced technicians are here to support you.
Or call for toll-free tech support: (855) 999-0078
Dedicated EV Charging Support: Ensuring Seamless Operations
Dedicated Support Teams
We understand that different users have different needs. That’s why Liberty Plugins provides specialized support teams. Our customer support team is focused on assisting EV drivers with charging sessions, app navigation, and general inquiries. Our technical support team is dedicated to EV charger hosts, offering expert guidance on installation, maintenance, and network connectivity.
24/7 Real-Time Monitoring
Our advanced Hydra™ platform provides continuous, real-time monitoring of your EVSE network and customer activity. We proactively monitor system performance, identify potential issues, and take immediate action to maintain optimal uptime. This ensures that your charging infrastructure operates smoothly and reliably, 24 hours a day, 7 days a week.
Fast Response Times
We know that time is critical when it comes to support. During our service hours, you can expect a response from our dedicated support team within one hour or less. We prioritize your inquiries and work diligently to resolve any issues quickly and efficiently.
Comprehensive Troubleshooting
With over 15 years of hands-on experience in the EV charging industry, Liberty Plugins possesses deep technical expertise. Our team has extensive experience working with EVSE hardware, software, and network infrastructure. We leverage this knowledge to provide comprehensive troubleshooting and resolve even the most complex technical challenges.
Remote Diagnostics and Support
Liberty Plugins offers remote diagnostic and support capabilities, allowing our technicians to quickly identify and resolve issues without the need for on-site visits. Whether you’re an EV driver experiencing app issues or an EVSE host needing technical assistance, our team can provide remote support to get you back up and running as quickly as possible.
Automatic Software Updates and Maintenance
Our Hydra™ systems and mobile EV app are designed for seamless operation. We provide automatic firmware and software updates, ensuring that your systems are always running the latest and most secure versions. This proactive approach minimizes downtime and keeps your EV charging infrastructure performing at its best.
Liberty Plugins support can also be reached by email via: CustomerService@libertyplugins.com